Saturday, June 1, 2002

Change…Can be a stepping stone instead of a stumbling block

By Mark Gorkin

Feeling overextended? Here's how to survive “survivor shock.”

In this era of downsizing in which everything from the size of your workforce to the annual budget comes under the ax – arts-related programs and agencies are straining to meet the expanding needs of patrons, members, and the community. Diminished human and financial resources often mean that overextended staff is left behind to pick up the emotional pieces and unfinished projects. Turbulent transitions can easily induce a state of "survivor shock."

Are you or is your organization heroically still trying to be all things to all people? Or has your personal or group battle cry at work become: "Do your eight and hit the gate, nine-to-five and stay alive?" Consider these questions to assess your potential for exhaustion, apathy, cynicism, or callousness in these lean and mean times.

Are you:

  • Servicing a greater number of people or projects than ever before?
  • Grappling with an ever-expanding or changing base of data, policies, or procedures?
  • Feeling like a slave to deadlines or frustrated from an apparent lack of time?
Beware. The challenge in coping with stress is both to go with the flow and know when to say "no" to taking on too much work. And, believe it or not, there are some simple things you can do to survive, if not thrive, in these turbulent times.

Psychological Hardiness

In the early eighties, as AT&T went through its much publicized break-up, a group of psychologists studied a number of the company's executives. The researchers discovered that certain executives were susceptible to physical and emotional illness or disruption while other execs demonstrated "psychological hardiness." Despite the transitional trauma, these hardy souls displayed what I call the "4C’s" of masterful coping, which are crucial to survival in any professional field, especially the arts.

Commitment

While invested in the company's reorganization, the hardy executives were also committed to and nurtured by family, friends, religious practice, recreation, and hobbies. As I like to say: Fireproof your life with variety.

Control

The psychologically hardy had a realistic and less rigid need for control; they were able to let go temporarily of turf and status to reassess shifting organizational players and overt and covert rules and boundaries. Not only did these hardy executives create a valuable vantage point for surveying the overall changes, but their patience and flexibility were eventually rewarded with solid positions.

Change

Flexible and visionary executives did not harbor false hopes or illusions about the future. They quickly grieved their sense of loss and were ready to exploit the unknown. This allowed them to see change as a stepping stone, not a stumbling block.

Conditioning

Finally, the most psychologically hardy individuals engaged in regular physical exercise, which enhances mental sharpness and endurance as well as releasing hormones called endorphins, the body's natural pain killers and mood relaxers.

Mark Gorkin, "The Stress Doc," is a licensed Clinical Social Worker and a national speaker and trainer on stress, communications, team building, creativity and HUMOR. He is the "Online Psychohumorist" (TM) for the major AOL mental health resource, Online Psych, and for AOL's Business Know How. Check his Web site, recently featured as a USA Today Online "Hot Site," at www.stressdoc.com or email StressDoc@aol.com.

Published in Networking Today, June 2002.

Discover Your Genius

By Barbara Bartlein

In these days of overused phrases like “thinking out of the box,” “looking for synergy,” and finding one’s “passion,” what most people are really seeking is recognition and expression of their genius. I don’t mean a lofty intellect unattainable by most of us, I am referring to the uniqueness and originality we all have.

According to Webster’s Dictionary, genius is “that disposition or bent of mind which is peculiar to every man, and which qualifies him for a particular employment.” We all have it. It emerges when you are truly yourself using your distinctive gifts to their maximum.

How do you know if you are accessing your genius? Here are some clues for discovery:

  • You find your genius easy to do. It is often something you take for granted thinking, “anyone can do this.” But just because it is easy for you, doesn’t mean it is simple for everyone else. I recently went for a weekend with my sister-in-law to celebrate her birthday. She produced a large colour-coded binder that outlined every detail of the event: hotel, food, airfare, entertainment, guest list with personal bios, directions, etc. While this level of organization and coordination leaves me with a feeling of awe and disbelief, it comes as second nature to her. As she describes, “I love assignments like these. I was the kid at school who asked to do extra reports that I could organize in a three-ring.” She has taken this genius and created a career in event planning, advertising, and special projects.

  • People appreciate your genius. You receive numerous requests for your activities, services, or products that result from your talent. Recipients let you know their appreciation by thanking you and praising your efforts. They tell others about your amazing abilities. I have all my speaking clothes designed and sewed by Becky Peelen in Bay View. She can take fabrics, styles, and ideas and create ensembles that glisten on stage. While she teases that she can just wiggle her nose and her productions magically appear, I know it is years of practice, experience, and learning that have fine-tuned her talent. She now is in demand all over the Midwest for specialty design and custom sewing. This level of appreciation and word of mouth advertising are signs that you contribute to the world in a special and unique way.

  • You have an amazing memory for anything related to your genius. We tend to remember facts, stories, and trivia in our area of interest. The information seems to come “naturally,” as it quickly lands in the memory boxes already established by our genius. You instinctively seek out information and additional resources that “feed” your talent, and you can talk on the subject all day. It is easy to tell when people are talking about their genius areas because they become animated and enthused. Friends may say, “Don’t ask her about it, she will never shut up.”

  • Working with your genius feels like play. What comes easy and is enjoyable for you is your talent and gifts. Many people discover their personal genius because they enjoy the activities associated with it. When you truly connect with your genius, it feels like fun. A sure sign that you have reached pay dirt is when you become so totally absorbed that you lose track of time. This is like the absorption that children experience when they are playing. You think you have only been working a short time and are astounded to see that hours have passed. This is something to pay very close attention to.
Genius truly is nothing more than inflamed enthusiasm. Discover and rediscover the enthusiasm in your life. Many a profitable second career has begun with a part time focus on a special talent or interest.

Sign up for Barbara's FREE email newsletter at www.barbbartlein.com.

Barbara Bartlein is the PeoplePro™. She helps businesses sell more goods and services by developing people. She can be reached at 888-747-9953, by email at: barb@barbbartlein.com or visit her Web site at www.ThePeoplePro.com.

Published in Networking Today, June 2002.

Eleven Creative Ways To Turn Contacts into Customers

By Karen Susman

Stockpiling others’ business cards is not the end of networking. Follow up is what brings results.

  1. Hand write a note. This isn’t a new tip, but how many hand-written notes do you get? You can stand out from the crowd by jotting down a few words about how nice it was to meet Mr. or Ms. Prospect. Don’t sell in your note. Do mention something of interest to your prospect.

  2. Invite Mr. Prospect to attend a meeting or other function with you. I’m not talking about a meeting for your company. Perhaps, Mr. Prospect mentioned he likes to travel. Invite him to a travel lecture at the library.

  3. Invite Ms. Prospect to sit with you at a meeting, luncheon, etc.

  4. Lend a book, cassette tape, or CD to a prospect. Pick one you’ve enjoyed that you think the prospect will enjoy because of his/her interests. Deliver it. Follow up to see how he/she liked it. Discuss the book, tape, or CD over coffee.

  5. If your prospect is going through a challenging time, send him or her a clown nose and a note. This will be remembered.

  6. Interview Mr. or Ms. Prospect for an article you’re writing. Send him or her a copy when it’s published. People like to give their opinions and are flattered to be interviewed. Be sure to ask permission to use the information in the interview.

  7. Set up a “Brown Bag” lunch with a speaker (unrelated to your company) and invite your prospects to attend. The subject should be something of interest to your prospects. No selling should take place. For instance, you might have a contact who knows about fly-fishing, time management, or investing. Provide soft drinks and dessert. Why are you making this effort? To build relationships.

  8. Volunteer to introduce a speaker at a group your prospect belongs to. This will give you visibility and credibility. Warning! Don’t join any organization you are not genuinely interested in. Your greed will show. You’ll be resented. Authenticity is your goal.

  9. Offer to organize a vendor or supplier directory for an organization you belong to. This will give you a legitimate reason to talk to your prospects.

  10. Ask a prospect to review something you’ve written. Get feedback. Send a thank you – hand written, not an e-mail – on real paper.

  11. Get your customers involved in your community activities. For instance, ask customers to collect hotel soaps, shampoo, and lotion from their travels. Tell them you or your staff will pick them up to be donated to a shelter. Send thank you notes to contributors.

Karen Susman is a Speaker, Trainer, Coach, and Author of 102 Top Dog Networking Secrets. Karen works with organizations that want to maximize performance. Programs include Humour at Work; Balance In Life; Networking Skills; Presentation Skills; and Building Community Involvement. Order new guidebooks on humour, networking, time management, and community involvement by calling 1-888-678-8818 or e-mail Karen@KarenSusman.com.. www.KarenSusman.com. Published in Networking Today, June, 2002.

Software Tips & Tricks Quick Tips for Word Users

By Laura Noble

Inserting Accents in Word The Software Tips & Tricks articles, Inserting Special Characters & Symbols and Inserting Accents in Word include codes for inserting special characters such as ¢, £, and ÷ and inserting accents such as ù, ç, and è into most Windows based products (Excel, Word, WordPerfect, email packages, Publisher, etc.)

This tip includes an alternative method for inserting accents into WORD: keyboard shortcuts.

  • Place cursor where you want the accent inserted.
  • Type the keyboard shortcut as listed in chart below.
  • Type the character, upper or lower case, depending on requirement.
  • Word will automatically insert the letter with an accent.
ACCENT SAMPLE KEYBOARD SHORTCUT

Aigue é Ctrl + ' (apostrophe)
Grave À Ctrl + ` (apostrophe under the tilde "~")
Tilde ñ Ctrl + Shift + ~ (tilde)
Circumflex î Ctrl + Shift + ^
Dieresis ÿ Ctrl + Shift + : (colon)

Caution: If a letter "normally" is not accented, Word will not place the accent on the letter. For example: Pressing Ctrl + ' followed by b will not add an accent to the letter b.

Get Back in Word

When you open a Word document, it opens at the beginning of the document, but what if you want to get back to the spot in the document where you last edited?
  • Simply, press Shift + F5 to get back to where you left off.
  • Shift + F5 will also move the insertion point to the last edited spot when a document has been opened and multiple revisions have been completed.

Stay tuned to Networking Today in the coming months for more Software Tips & Tricks from Noble Software Solutions.

Laura Noble is the owner of Noble Software Solutions. Laura can be contacted at 519-680-2689 or by e-mail at lnoble@noblesoftwaresolutions.com. www.NobleSoftwareSolutions.com

Published in Networking Today, June 2002.