Tuesday, February 1, 2005

Software Tips & Tricks Nudging Objects in MS Office

By Laura Noble

Often you want to move an object just a bit (i.e. "nudge" object) but the mouse moves the object too far...here's a solution.

  1. Select the object to move.
  2. For Word, Excel, PowerPoint, and Access press and continue holding down the Ctrl key while also pressing the appropriate arrow key. Each time the arrow key is pressed, the object will "nudge" in that direction.

    In Publisher, press the ALT key.
  3. Release both keys once object is at desired location.

Sample of selected object in Word or Excel Sample of selected object in an Access Form or Report, in Design View.

Stay tuned to Networking Today in the coming months for more Software Tips & Tricks from Noble Software Solutions.


Laura Noble is the owner of Noble Software Solutions. Laura can be contacted at 519-680-2689 or by email at lnoble@noblesoftwaresolutions.com. www.noblesoftwaresolutions.com

Published in Networking Today, February 2005

Reduce Your Business Risk with the Power of Connection

By Debbie Bermont

If you want big sales results, then you have to play big. Most often there is a direct correlation between the amount of risk you take in business and the amount of the financial reward you receive. In other words, the bigger the risk, the bigger the potential gain – and also the bigger the potential loss.

What are you willing to risk in order to get bigger returns? Some people are concerned about playing big because they think about what they could lose instead of what they could gain. If you want explosive sales growth in your business you have to be willing to take more business risks than someone who wants slow or moderate growth in his business.

What if you could play big without tremendous risk? Would you be willing to take more chances? Risk really is another way of referring to your comfort level. What might seem risky and uncomfortable to you might not seem risky or uncomfortable to someone else. It’s all a matter of perspective. There is a way you can increase your comfort zone so that thinking and playing big becomes easy.

First you must define what “big” means to you? What number do you want to attach to the sales growth you expect in the next twelve months? Take a moment to think about what number would represent explosive sales growth for you in the next twelve months even if that number seems so large that you feel uncomfortable even thinking about it. This number should make you feel uncomfortable or it’s not big enough. Here’s the secret – in order to be successful you must be uncomfortable on a consistent basis!

Your current comfort zone is represented by your current level of sales. Whatever you did in your business previous to this very moment got you to the level of sales you have right now in your business. If you were to do exactly what you have done in the past to get to your current level of sales, then you can almost guarantee that given your existing knowledge and resources you will get the same level of growth or lack of growth in the future. In addition, your business will be adversely affected if the economy has any type of downward trend. If you prefer to stay in your existing comfort zone then you have no reason to move forward. If you want to experience explosive sales in the near future then you have to be willing to be uncomfortable. You must expand your comfort zone on a consistent basis. And while you are doing that you will feel uncomfortable.

Think back to the earliest stage of your career when you had no business experience at all. Regardless of whether you started in marketing, sales, administration, or operations you had to start from the bottom and learn a set of skills for your job. Just like you didn’t come out of your mother’s womb able to run a mile. You had to learn to roll, then crawl, then stand, then walk, and then run. Wherever you started in your business career was an uncomfortable place. The only way you could succeed was to take steps forward to learn what you needed to know. Once you mastered a skill you could achieve higher results and you had expanded your comfort zone.

If you stay in your comfort zone for any extended period of time your business will stagnate and eventually diminish. Being uncomfortable doesn’t mean being overwhelmed or distressed. These two feelings can cause inactivity or struggle. Successful people still have fears that could prevent them from moving forward. The difference is that they don’t let the fears stop themselves from moving forward!

Here’s the solution to help you move forward with confidence. Instead of focusing on the end result (your sales goal), you only have to focus on the next step you need to take to get one step closer to achieving your goal. All you ever need to know from moment to moment and day to day is what you need to be able to take the next step forward. As soon as you advance forward your comfort zone will now have expanded and you are closer to reaching your goal.

Once you have identified what your next step is, then you can find the resource that will give you the answer or information or training you need to help you advance your business. This is called the power of connection.

You have always been using the power of connection; you just didn’t know it. In the past, every time you needed to know how to do something to move forward you found the help you needed. It might have been through a training program, from learning on the job, from a book, from a seminar or from talking to someone else. The connection could have been from something or someone. You always received an answer to help you move forward. Every past experience you had, and every connection you made with someone in the past, has contributed to where you are now.

Now you might be thinking that it took you a long time to move forward or that some of the connections you made set you backwards instead of forwards. It doesn’t matter. Good or bad, where you are today is your current comfort zone. The time it took you to get to where you are today is irrelevant to how long it will take you to reach your projected sales number.

Perhaps in the past you never consciously thought that the answers to get you to where you need to go are so easily in your grasp. You’ll find the solution in the same way you did in the past or through other avenues. It might be through a competitor, through a consultant, through a friend, through a business associate, through a customer, through the Internet, through a book, or through a mentor. The list of resources available to you is unlimited.

You only need to know what the immediate next step is you need to take to get you closer to your goal. The how is out there. Somewhere in the world there is someone who has already blazed the trail you are currently on. They have taken the risk of being uncomfortable and learned from their experience and they will be willing to share the lessons learned with you so you too can move forward without making the mistakes they made. You have unlimited help to get you to your next step. You have access to billions of people on the planet at the touch of your fingertips through phone, fax, and email. Your learning curve can be quicker and easier than ever before. You can use the power of connection 24/7.

Now you can think big, play big, and most important – achieve big sales result. As long as you have access to the power of connection, you can always move forward quickly and easily!

Debbie Bermont is president of Source Communications, a marketing consulting firm. Debbie is a leading expert on helping businesses reduce their marketing costs and accelerating their sales growth. For more information go to www.outrageousbusinessgrowth.com or call (619) 291-6951.

Published in Networking Today, February 2005.

If You Don’t Measure It…It Won’t Happen

By Barbara Bartlein

January is over and many folks are finding that their goals, resolutions, and resolve that started in the New Year have melted with the snow. “I always begin the year with lots of ideas to improve my life at work and at home,” one retail executive laments, “but then I get busy with the day to day tasks and they seem to fall by the wayside.”

The problem may be measurement. If you don’t measure it…it won’t happen.

Too often, people set “trophy goals” for themselves, e.g.; increase sales 20%, streamline operations, lose ten pounds, or make more time for family. These trophy goals are great for visioning where you want to be in the future. But they are useless to actually achieve the goals.

For goals to be accomplished they have to be broken down into smaller increments that can be measured on a daily basis; they must be turned into “process goals.” Also referred to as “incremental goals,” they must be concrete, have a time frame, and be measurable to be successful.

Trophy goals can be converted to process goals by asking the question, “What do I need to do on a daily, weekly, monthly basis to make this happen?” Then make a list of the answers in the left column of a paper. Include as many ideas as possible so that if some of the steps are difficult or don’t work, you don’t get stuck. Then create check boxes or lines that you can mark on a daily basis to track your progress.

For example, if you want to increase sales 20% this year, your process goals might include ten phone calls to new customers per day, 25 phone calls/or contacts with key customers per week, a monthly article or newsletter to all previous customers, attendance at a monthly networking session, etc. The more ideas you have, the more likely your success.

Some other tips to help you achieve your goals this year:

Effort = results. Success is in direct proportion to the effort you expend to get there. Yes, I know, there are some who seem to get “lucky” breaks and don’t work hard to get what they want. They are the exception in my experience. The people I know who have reached a pinnacle of success have worked very, very hard.

More effort is needed to produce momentum. An object at rest tends to stay at rest. That is why it is so hard to get started with a new direction; whether it is a sales goal or a new exercise program. There are simply times you have to force yourself to get moving, stay focused, and follow though. Sometimes the most valuable resource you have is butt glue that keeps you on task. Once momentum is established, it is much easier to keep things going.

Create daily rituals. Take your list of process goals and turn them into daily rituals and habits. It is often helpful to do the same tasks at the same time each day. For example, I usually spend the first ninety minutes of each day writing. This is when I am the freshest. I then schedule time for phone calls. Appointments are routinely scheduled for the afternoon. This gives me a system to get the process goals into a routine.

Redefine failure. Didn’t get all your check marks done this week? This isn’t the time to crumple up the paper in frustration and throw it at the wall. Instead, use it as a learning experience. What is getting in the way? Is the list too long or are you allowing too many interruptions? Often by measuring, we are pleasantly surprised how much is actually being completed.

Plan for rewards. It takes thirty to sixty days to create a new habit. Reward yourself when you have followed through on your plan for sixty days. You are well on your way to better habits. Go out for a special dinner, buy a new outfit, or schedule a weekend away. This is the time to applaud your efforts in reaching new goals.

Sign up for Barbara's FREE email newsletter at www.barbbartlein.com.

Barbara Bartlein is the PeoplePro™. She helps businesses sell more goods and services by developing people. She can be reached at 888-747-9953, by email at: barb@barbbartlein.com or visit her Web site at www.ThePeoplePro.com. Published in Networking Today, February 2005.

Showing Appreciation...For a Job Well Done

By Peggy Brenneman

Secretary’s Day…Administrative Assistant’s Day…Staff Appreciation Day…these are a few of the names given to the special day of the year when employers show their appreciation to those who keep their businesses running all year long. This is the day when managers and bosses thank their assistants for keeping them where they need to be and keeping their clients happy. This year, the day you do not want to forget is Wednesday, April 27th. The week of April 23rd to April 29th is Administrative Assistant’s Week.

There are varying reports as to how this day came to be. Some indicate Administrative Assistant’s Day (AAD) began in 1952 when Harry Kleffman and a group of office product manufacturers wanted to thank secretaries for their contributions in the workplace, and to attract people to secretarial/administrative careers. Other reports indicate there was a need for a secretarial association as early as 1940 when women were replacing men in industry and secretaries were asked to perform jobs never before given to them. Associations were formed and eventually it was necessary to become certified. Two groups were formed: the IAAP (International Association of Administrative Professionals ®) and NSA (National Secretaries Association).

During the recession there were six candidates for every job. Secretaries of the past had a clear role – they typed, answered the telephone, and kept their managers' days organized. Today, with our technological advances, secretaries have had to become multifunctional and have taken on a multitude of tasks. They not only use their secretarial and computer skills, but also manage various tasks and interpret data. Approximately eighty percent of all new jobs created will require in-depth computer skills and about seventy percent of those are in secretarial roles.

Secretaries have many job titles including Administrator, Word Processing Operator, Clerical Assistant, Typist, and Receptionist. They have become professionals. Many assistants have business degrees.

One job agency reported there has been a steady upward shift in the training and education considered as a prerequisite for a secretarial position. Many candidates have bachelor's degrees – some have master's degrees in business or management. While the field is still dominated by women, men are beginning to fill the role as assistants as well.

Administrative Professionals Week has become one of the largest workplace observances. The event is celebrated worldwide, bringing together millions of people for community events, educational seminars, and individual corporate activities recognizing support staff with gifts of appreciation.

In years gone by assistants often brought their bosses their morning coffee. While this is not done as much anymore why not surprise your assistant this April 27th – and bring her (or his) favourite morning brew.

Peggy Brenneman is the owner of Scenic Gift Baskets & More, 445 Scenic Drive, London, ON N5Z 3A9. Phone (519) 681-6391 or email customerservice@scenicgiftbaskets.com. www.scenicgiftbaskets.com Published in Networking Today, February 2005.

Outside of the Zone

By Janet Christensen

The conversation between me and a trusted colleague about me feeling stuck went like this...

Me: “I am torn between wanting to stay close to home and 'nest' and putting myself out there on a bigger scale.”

C: “What will happen if you stay close to home and 'nest'?”

Me: “I will live to regret it. I will regret missed opportunities.”

C: “What will happen if you put yourself out there on a bigger scale?”

Me: “I will have success.”

C: “What is the difference?”

Me: “Staying home to nest comes from my mind, my limiting beliefs. Putting myself out there comes from my heart.”

C: “What do you need to do?”

Me: “It is a 'no-brainer.' My brain is the source of my limiting beliefs and fears. I need to come from my heart and put myself out there.”

This brief conversation had a huge impact on me.

Notice all of my answers came from within me. My colleague was asking questions, not dispensing advice. In knowing what questions to ask, my colleague was connected to his wisdom. In answering the questions, I connected to my own inner knowing, my own wisdom.

When I said that what I need to do is a “no-brainer,” I meant that in two ways. Not only was the answer obvious – what we would call a “no-brainer”; the solution was to get outside of my mind and its limiting thoughts and beliefs, to not allow brain interference through negative and limiting self-talk.

The little voice inside of me wants to stick with what it knows. It wants me to stay in my comfort zone. It does not want adventure. It does not want unfamiliar and risky things. The prospect of learning, doing, and challenging myself fills it with fear. What if I fail? What if I succeed? What if? What if? What if? I realized that ultimately, my biggest risk would be to stay in my comfort zone. This conversation gave me insight and clarity to allow me to get out of my own way. It gave me freedom and confidence to move outside of, and thus expand, my comfort zone.

It is only through getting outside of our comfort zone that we learn, grow, and mature. That is how a child learns to crawl and walk, and there are bumps and bruises along the way. From infancy on, we are constantly moving outside of our comfort zone to learn to talk, read, ride a bicycle, swim, drive a car, be in relationships, use a computer, start a new job, and on and on. What was once a daunting task, like driving a car, becomes second nature with practice. Do you have to consciously think about the steps involved in making a right hand turn, or are you on auto pilot most of the time when you drive? We are constantly moving outside of our comfort zone, and as we do that, our comfort zone expands with us.

What is your little voice saying to you? Is it encouraging you to stay in your comfort zone? Is it telling you that life would be simpler, safer, and more secure if you stay where you are? Does it say things like “The devil you know is better than the devil you don't know.”?

Think of the times you have dared to move outside of your comfort zone in order to learn, grow, and mature and the successes you have experienced as a result. I invite you to have more “no-brainers” and trust the adventurer within. Take a chance on yourself and spend more time outside of the zone.

Janet Christensen passionately inspires potential as a professional speaker, Passion Map facilitator and writer. She can be reached through her company Unlimiting Potential at (519) 434-5397 or toll free 1-888-779-3061 fax (519) 434-8344 email info@janetchristensen.com Web site www.janetchristensen.com. Published in Networking Today, February 2005.

"Have a Nice Day"

By Nancy Friedman

How many times a day do you think that phrase is said to someone? Or just how many times has that phrase been said to you in one day? I’m often asked if "Have a nice day" can be said too many times?

The answer: Yes, I guess it could if you’re saying it to the same person over and over. That might get annoying.

However, for the average person, hearing a genuine "Have a nice day" can be a good thing to hear – "genuine" being the key word.

Example: The other day I was in a video store (as always, we don’t name names) and rented several videos. The person, who was waiting on me, did so in complete silence. Complete silence that is, until she handed me my change. Know what she did? She told the cash register to "Have a nice day." That’s right. She spoke directly to the cash register and told "it" to have a nice day. Yeah, I thought she was pretty strange, too.

And not long before that, I had a young man at another store (yes, I do shop a lot!) tell the floor to have a nice day.

And again, more recently when I was at a fast food chain – the lady who handed me the meal looked off in space – and told someone out there to "Have a nice day."

Now, some can profess that they were doing the right thing. Almost. Sure the words were there, but the meaning and sincerity sure wasn’t. If you’re telling the cash register and floor to have a nice day, you’re really not doing any good. Try looking in the customer’s eyes and say it. It’ll mean so much more. And oh, by the way, "Have a nice day" doesn’t even count, unless you’re smiling.

And then there’s the phone call that ends with the same phrase. And because it’s impossible to say that phrase while looking into the caller’s eyes directly, it needs to be said with more conviction. And yes, that good, old smile still needs to be there, too.

And don’t forget, there are so many other ways to end a conversation besides "Have a nice day." Here are just a few. (And I’m betting you can think of a batch of your own.)

  • "Thanks for calling."
  • "I enjoyed talking with you."
  • "Good to hear from you."
  • "Enjoy your day."
  • "Have a beautiful day."

As I said, you probably can add to those. Remember, there are lots of synonyms for GOOD. You don’t need to be stuck on that one word.

People like to do business with people who are nice and more importantly friendly. It’s that simple. And the way you can be extra nice is to look people in the eye when you’re talking with them. SMILE, and make it meaningful. On the phone, give the caller your full attention. Even though you’ve heard the problem or the question 800 times, that one person is most probably going through it for the first time.

Enjoy much health and happiness in the New Year. And MAKE IT A GREAT DAY!

Nancy Friedman is president of Telephone Doctor®, an international customer service training company headquartered in St. Louis, Missouri, specializing in customer service and telephone skills. She is a KEYNOTE speaker at association conferences and corporate gatherings and is the author of four best selling books. Call 314-291-1012 for more information or visit the website at www.telephonedoctor.com. Published in Networking Today, February 2005.